When will my order arrive?
Orders can take 4-10 business days to arrive depending on your location.

How do I track my order?
To have the best understanding of when your package will arrive, use the package tracking information that you receive in an email following the submission of your order. All of our goods ship from our warehouse in the Toronto, Canada area.

Do you offer same-day delivery?
Typically, we can’t ship to you on the same day. We offer an expedited shipping for delivery within 2-5 days at your expense. Our free shipping service is standard shipping and anticipate delivery to you is within 4-10 days. 

Which service will be delivering my order?
We use USPS, FEDEX, UPS or DHL.

Can I add items to an existing order?
Unfortunately, you cannot. It is best for you to insert a separate order and we will do our best to have them both shipped in a timely manner.

For information related to placing orders and return policy, please refer to FAQ-placing order or Return Policy

Call us or email if you have any other question: info@vialuca.com